3Delivers.com
 

Toll Free: 1-866-942-6273 |

 
 
 
 
 
 
 

FAQ's

FAQ Categories

PAYMENT INFORMATION / PLACING AN ORDER

INTERNATIONAL ORDERS

SHIPPING

STOCK / AVAILABILITY

GENERAL QUESTIONS

Questions And Answers

PAYMENT INFORMATION / PLACING AN ORDER

How can I send in a purchase order?

You can send a purchase order via email to Info@3Delivers.com, fax it to 732-222-7088 or mail it in. We also accept purchase orders online once a NET 30 account has been established.

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How long does it take to get approved for Net 30?

Normally the process takes 7-10 business days, but it could be longer or quicker depending on how quickly your references get back to us. A good tip is to notify your references in advance, if possible, that someone from our accounting department will be contacting them. If you need the order processed quicker, you can pay for the first order with another method of payment, such as a credit card. If items are backordered, we cannot order the units for you until we receive notification that Net 30 has been approved or another form of payment is used.

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Did you receive my Purchase order?

Please allow 24 hours for your Purchase Order to be processed. You can then check our orderstatus module for the ship date and copy of your sales order. Should you not see your order online, please contact customer service at Info@3Delivers.com or call us at 1-866-257-9773 to confirm your PO has been received.

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I sent over a PO, when will I get confirmation?

Thank you for your purchase order! You will receive an e-mail confirmation once your Sales Order has been processed. Once you receive an email containing your sales order number you can log into our website to check status.

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I am a Net 30 customer with terms. Do I need to send a physical Purchase order?

Yes. Company Policy states you must email or fax in a Purchase Order. This policy is in place to protect both our customers and ourselves from any discrepancies. Having a PO confirms what is being ordered, the price of the item(s) you are ordering and where you would like your items shipped.

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I cannot change a PO to reflect freight, what should I do?

Please have the purchasing agent whose signature is on the PO send us an email stating “We accept the freight costs in the amount of $xx.xx. Please add to our PO#....”

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Does your company accept terms?

Yes, please complete and submit our online credit application and include all bank and trade references.  If you need a copy of our credit application, please contact our customer service team and they will assist you.

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What is your Tax ID#?

47-5077160

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Can I use more than one credit card?

Yes however each credit card must be in your name and billing address.

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What payment methods do you accept?

Please see our accepted payment methods here.

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Can I use a personal check to pay for my order?

Please note we do not accept certified check or banks draft; US Postal Money orders only.

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I have a daily limit on my corporate card, is there a way to process the payment over several days?

Yes, please call customer service to place the order and provide them with your daily limit. Order Processing will be able to run your card in accordance with your limit. Your order however will remain on credit hold until the card is run for the amount owed.

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How can I make a payment using PayPal?

Yes, simply selected PayPal as your payment method during checkout. 

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INTERNATIONAL ORDERS

I received a quote, how can I place the order?

You may place your order by clicking the "PLACE ORDER" button located at the bottom right hand corner of your quote. This will send you directly to checkout and allow you to place your order online.

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I received the Proforma from the salesman and I want to make a wire transfer. How long until the wire is received and my order can be processed?

International wire transfers can take up to 5 business days to be safely deposited into our account. Once the monies are received, your order will be entered into our system. Your order will be entered and processed according to our standard international orders protocol at this time. Any other sort of deposits (ACH, EFT, direct deposits) for domestic customers normally take 1-2 days. Your order will then be entered and confirmed. Please try to reference Proforma/quote number/order number when filling out the transfer/deposit paperwork with your bank as that will help expedite the process.

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I am an International Customer, can I purchase from you?

Yes, please see our Terms and Conditions for details. You may also be asked to provide additional information when your order is received. Should you choose not to provide the additional documentation associated with International credit cards, you also have the option of paying for your order via bank transfer or by PayPal.

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Your company charged me a $25 bank fee, but I don’t see that reflected in my order? Can you put that on the invoice or refund me the $25?

Unfortunately, that bank fee is charged by the bank, not by us, and we have to pass that fee onto our customers. We cannot alter the invoice to match what you paid because often we do not receive the full amount and have to adjust our invoice/order to match what we received from the bank.

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My country places high taxes on imported goods. Can you please change the invoice to reflect only $100, or state that it is a gift?

Our sales orders and invoices are all system generated, and we cannot alter any invoices to reflect different pricing for customs clearance. This is illegal as per the US export guidelines and could result in severe fines imposed on both the shipper and the receiver.

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SHIPPING

When is my order going to ship? What is my tracking number?

You can access your information by logging into My Account section of our site. If you do not have an account set up you can Register or use the Single Order Lookup by Email Address by typing in the email address you used for your order and your order number. Once your order has shipped, the email address on the account will receive an invoice including the tracking number of the items that have shipped.

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How will my product be shipped with Free Shipping?

With Free Shipping, your product will be shipped via UPS or FedEx Ground.

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Can I ship it overnight (2nd day, three day, etc)?

Yes, as long as the product is in stock. All express orders, overnight, second day, and three day deliveries placed by phone must be received by 2:00PM Eastern Standard Time in order for us to attempt to ship it out same day.

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Why has my ship date been pushed back?

At times we are waiting on shipments from the manufacturers who may encounter part or component issues in manufacturing the products. This may cause a delayed ship date as the unit must pass quality control before shipping out. While we do our best to get your products out to you quickly, these manufacturer delays are unfortunately out of our control.

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Your website said these parts were in stock- why are they delayed?

We apologize for any miscommunication however, it is possible that the unit reflecting stock was allocated to another order. We send an email once your order is processed with estimated shipping dates.

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STOCK / AVAILABILITY

Does your website show stock?

Our website does provide stock information for most products. You will however receive an email confirmation with your estimated ship dates once your order is processed.

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Is everything in stock?

We make every effort to keep ample stock on hand for frequently ordered items. In addition to the stock we have available in our main shipping facilities, we also have access to several smaller warehouses located throughout the United States. Due to the vast amount of items offered on our site as well as custom built offerings, immediate stock availability is not guaranteed. If you need your item delivered urgently, please contact one of our Customer Service Representatives to assist you.

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GENERAL QUESTIONS

How can I check to see what we ordered previously?

You can log into your account by going to My Account section on our website.

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How do I go about canceling my order?

Please contact our customer service team at info@3Delivers.com or call us at 1-866-257-9773 and they will assist you with this matter.

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What is your return policy?

You can find our return policy here.

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Are all your products new on your website new?

Yes, all products on our website are new unless noted. At times we offer specials on Factory Refurb, Open Box or Demo Items.

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"Buy from people, not the Internet"

Need Help?

1-866-257-9773

Local 732-728-2561

Fax 732-222-7088

Mon-Fri 8am to 6pm EST

Info@3Delivers.com

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205 Westwood Avenue. Long Branch, NJ 07740

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