Requests for RMA are processed during workdays between 9-5PM EST. Please allow at least one business day from receipt for a reply.

• NO RETURNS CAN BE ACCEPTED WITHOUT AN RMA NUMBER. Any items returned without an RMA number may either be refused or charged a restocking fee of not less than 15%.
• You may return or exchange an item, upon approval within 30 days of receipt at the shipping destination on your order.
• Prior to any request for return of a possible defective product, please contact Technical Support for troubleshooting to confirm.
• Items can be returned only if in original packaging, same new condition as sold with literature/instructions and blank warranty cards. If not, a restocking fee will be applied. Do not put any stickers or labels on the original manufacturer’s packaging.
• Once an RMA is issued you have 30 days to initiate shipment of the item via a traceable shipment method, tracking information must be provided. If item is not returned within the timeframe specified, a new RMA number must be requested and reapproved.
• If a credit is issued towards future purchases, that credit must be used with a (1) year of the date credit was issued.
• If the item is defective please provide a detailed description of the fault.
• Returns of oversized and heavy products (50 lbs and over) will include a restocking charge of no less than 15%.
• The following items are non-cancelable/non-returnable: 1) Special order items, defined as products outside the realm of normal existing stock and/or items that include factory installed options; 2) any item that requires HAZMAT shipping; 3) Accessories, defined as but is not limited to: books, carrying cases, batteries, fuses, replacement bulbs, software, DVD''s and/or other consumable items. Over-sized and select additional items may also be non-cancelable/non-returnable. Please consult the product page and/or your product specialist for details.